Fix The Service. Save The Business.

Stop the Bleed. Restore Order. Protect Revenue.

Your biggest risk isn’t churn.
It’s the silent bleed of hidden costs..
Every missed expectation spawns complaints.
Every complaint eats headcount, hijacks exec hours, kills referrals, and erodes trust.
By the time churn shows up, the damage is already done.

👉 This is the part where most founders stare at the burn rate at 2am.

In 30 days, PromiseSync™ helps SaaS CEOs:

FREE Stop The Bleeding Call
See where the money’s leaking before the next board meeting.

The Hidden Costs of Poor Service

Beneath the chaos lies the iceberg of increased cost and lost revenue:

Fix the service, and you slash costs while protecting ARR.

FREE Stop The Bleeding Call

The PromiseSync™ Method

I built PromiseSync™ because the tool I needed didn’t exist

Now you can see exactly where service failures are bleeding cash — and where to invest next to cut costs and protect runway.

Close the gap between what your customers expect and what they actually experience.
Based on deep Behavioural Psychology and proven in the field

  • Assess → PromiseSync™ Scorecard, customer + founder interviews
  • Pinpoint → Top promise gaps ranked by cost-to-close and risk to revenue
  • Fix → Quick wins live in 30 days, visible to customers and in your Scorecard

With PromiseSync™:

  • Complaints and rework drop, cutting support costs
  • Teams move from firefighting to calm, repeatable control
  • Churn-risk falls, renewals rise, expansion deals grow
  • Investors see efficiency and sustainable growth

Why SaaS CEOs Hire Me

Other firms sell dashboards, playbooks, or more headcount. The PromiseSync™ Method gives you clarity and action:

  • Cut bloated service costs without cutting corners
  • Protect ARR and expansion revenue with reliable delivery
  • Stop firefighting, start leading
  • Rebuild trust internally and externally
FREE Stop The Bleeding Call

Real-World Turnarounds: From Chaos to Control

I've been there and got through it

Here's one example

Service Quality was in the toilet
Customers complaining every day
That's when I got called in
Some hard conversations - internally and externally
But we brought in new processes, created new metrics, and recruited new roles
And we fixed things. The results speak for themselves

Green SLA KPIs Turnarund Achievement

Service names blurred to protect corporate identity

What You Get in 30 Days

FREE Stop The Bleeding Call

What SaaS Experts Say

Your 30-Day Outcome

  • Complaints down; customers eager to refer you
  • Teams calm, focused, and ready for growth
  • Churn-risk down
  • Board trusts your leadership again
  • You lead with clarity instead of firefighting

Meet Your Fixer: Nick Goss

Nick Goss Computerworld Premier 100
Calm in a crisis. Clear when it counts. Premier 100 IT Leader. MENSA member. 15+ years rescuing SaaS.
From start-ups to 50 million users, I’ve sat where you sit.
I know what it’s like to stare at the cost vs NRR at 2am, wondering where the money’s going.
Now I help founders cut costs, protect revenue, and regain control.

FREE Stop The Bleeding Call


I take on a maximum of 4 founders per month. Slots fill fast.
This isn’t a pitch — it’s proof. See where your service is bleeding cash, and leave with a plan to stop it.

FAQ

  • How long does it take?
    You see the picture on day one. Measurable movement in 30 days.
  • Does this replace "Voice of the Customer", Customer Journey Mapping or Customer Success?
    No. It focuses them. You get prioritisation and execution speed.
  • Is this consulting, coaching, or therapy?
    Neither. PromiseSync™ is founder-led service triage: practical, precise, fast.
  • Do I need to be technical?
    No. This is about clear leadership, not code.
  • Why is the call free?
    Trust starts with proof. It also checks fit for both of us.
FREE Stop The Bleeding Call