Struggling to keep High-Value customers?
Meet ChurnBusters.
We Identify Your High-Value Customers And Turn Them Into Raving Fans - It's What We Do Best
SaaS struggles? We're Here To Fix Them. Immediately.
Distinctive. Easy. Effective.
Specific To B2B SaaS
Manage Customers Like The Best
Nick Goss: Churnbuster!
Start with the Customer ... Always
Customer-obsessed companies have:
28% faster revenue growth
33% higher profitability growth
3x better customer retention
– Forrester 2024
3X better customer retention!
THREE TIMES BETTER!
Imagine that!
Slashing churn by a factor of three!
Imagine a world where your customers not only stick around, but are your most loyal supporters as they tell all their friends and business partners about you.
Imagine a world where your SaaS company not only survives but thrives, and sets benchmarks for customer retention and satisfaction.
Boost Your Retention with Proven Strategies that foster a unique customer experience And significantly reduce churn
Our Churnbuster Workshop Shows You How To:
Identify Your Most Profitable Customers
Understand Their Psychological Needs
Use Sophisticated Churn Prediction Models
Unite Silos Around Common Goals
Pinpoint Where To Spend
Justify Investment To Colleagues
The Churnbuster Program
The Key Differentiator For Sustaining High Octane Growth
The Churnbuster Program is specifically crafted for SaaS executives.
It is designed to equip you with the tools and strategies needed to drastically reduce churn and convert complaints into opportunities for improvement.
This isn't just some academic course, it’s a blueprint for creating dramatic change rooted in the real-world. It’s based on lessons I learned supporting 50 million users, and supported by principles of psychology and neuroscience
In each module you put theory into practice so that things start improving straight away.
TESTIMONIALS
JAY MOORE
Nick has always amazed me at the level of detail and understanding around the markets he serves. He has guided me with many aspects of SaaS and Corporate Strategy that has helped me created a better understanding of the markets. I value his opinion and consider him a valued oracle of information and friend. I would help Nick anytime he needed it and I know we will work together again.
Technology Advisor and Consultant
FIONA VICKERS
I worked with Nick over a number of years and a number of different roles. Nick was always very supportive and very creative in defining solutions and problem resolution.
Customer Success Executive
ANDREW WOODWARD
From a skills and competencies perspective Nick has had the most unusual combination of experiences and that shows in his critical thinking and ability to shape communications to help others understand what needs to be achieved and how it might be possible to get there.
It's clear that he has a fundamental understanding of what customer service is and how experiences will influence their behaviours and temperament. From that understanding I've seen him quickly derive ways to measure, impediments and their root causes and most crucially, ways to improve. Time and time again.
Chief Product & Technology Officer @ LOGEX
The ($MM) Issue: Churn
Customer churn is the curse of service industries, none more so than SaaS.
It is more than lost revenue — it’s a symptom of broader issues that extend across your organization.
Every customer lost is an opportunity squandered to lock in market leadership.
Many companies try to tackle churn, but they only treat the symptoms rather than attacking the root causes.
Executives get frustrated with
constant complaints, internal finger-pointing, and “improvement plans” which don’t stop the rot.
It’s like a game of whack-a-mole.Incremental “improvement programs” won’t get you there; a strategic reset is needed. The solution requires:
Focus your Entire Organization
: Align all teams in your organization around the thing that really matters — customer satisfaction and retention.
Cross departmental collaboration
: Smash down silos and deliver one seamless CX.
Always Be Listening:
Put the customers’ voice into every decision.
Actionable Strategies
: Easily understandable strategies that generate fast results.
C-Level Executive Focus
: A method designed to fit the challenging pressures and responsibilities of top executives.
Services
Reduce Churn & Unite Silos
Transform Service Quality:
Imagine a hands-on tool that pinpoints exactly where your service falls short. That's exactly what my method did for a SaaS company with 50 Million registered users. It discovered its availability and response times were poor, applied my strategies, and cut customer complaints in half within three months.
Spend Where It Gives Most Benefit
Learn how to pinpoint areas that need investment, AND to describe your budget so that it makes sense to your peers. No more "align IT with the business" worries! Using my approach to financial smarts, a mid-sized SaaS company reallocated funds towards customer success initiatives, of 7 figures!
Strategic Planning and Development
"Good, better, best. Never let it rest, until your good is better, and your better best"
Strategies with Impact:
I'll walk you through how to craft strategies that resonate with both your team and your customers. One participant restructured their customer onboarding process and brought new BUSINESS customers on in less than a minute!
Leadership and Team Development
Communication that Connects:
It’s about saying the right thing at the right time, IN THE RIGHT LANGUAGE. It's fine to 'talk techy' to the IT department, but each department has its own vocabulary. After applying my communication tactics, a client saw their credibility increase significantly because they spoke like a business leader.
Beyond Basics - Special Modules:
For those eager to delve deeper, I offer modules on fostering customer stickiness, improving team collaboration, and use your company's unique story to solidify customer relationships.
Nick Goss
Premier 100 IT Leader
Your ally to help SaaS leaders like you beat churn, unite silos, and spend where it has most benefit.
He's been there, done that, and knows how to win big in tech.
FAQS
What makes Churnbusters different from other consulting firms?
It's personal.
Bad service annoys me, and I guess it does you too. Unlike one-size-fits-all solutions, we take the time to thoroughly understand your unique challenges, goals, and industry context.
Collaboration is close as you craft tailored strategies and solutions that work in your environment. We measure success by your success and remain committed to delivering results that align precisely with your needs and aspirations.
How long does it typically take to see results from your consultancy services?
The timeline for seeing results can vary depending on the specific nature of your project and goals, but your perspective on Service Quality and IT Budgets change permanently after just one hour. Truly. You'll never think of them the same way again. While concrete improvements may be evident in the short term, sustainable and significant transformations often take a bit longer.
My commitment is to provide you with a realistic timeline during our initial consultation. Rest assured, I work diligently to ensure that you experience positive changes as efficiently as possible, while also focusing on long-term success - hence the guarantee.
What industries do you specialize in, and can you help businesses of all sizes?
We have expertise across a wide range of industries, including finance, technology, healthcare, manufacturing, and more. Our consultants' diverse backgrounds and experiences enable us to adapt our strategies to fit your specific industry. Whether you're a small startup or a large corporation, we have the knowledge and resources to assist you. Our consultancy services are scalable and tailored to meet the unique needs of businesses of all sizes, ensuring that you receive the support necessary to achieve your goals.
